Help Center

Most hiccups on Tango have one of two causes: a permission the browser is blocking, or an unsteady connection. Start with the quick fixes below; if nothing helps, write to us and we will dig in.

Updated October 2, 2026

01 Camera or microphone not working

Allow camera and microphone for tangome.live when the browser asks. Declined earlier? Tap the lock or settings icon beside the URL and flip both to allow.
Quit any other program holding the camera, a work meeting for instance.
On iPhone, stick to Safari or Chrome and confirm camera and mic access for that browser inside the Settings app.
Reload the page after changing permissions.

02 A live room will not load

Swipe to the next room and back; the host may have just ended the stream.
Switch between Wi-Fi and mobile data, or move closer to your router.
Some rooms need a gift ticket, a follow or a paid account to enter. The entry screen explains what is required.
Update your browser to the latest version.

03 Matching takes a long time

Waits are longest in quiet hours. Try again in the American or European evening, check your connection, or switch modes. Voice and text often connect faster on slow networks.

04 Coins and purchases

Coins usually appear within a minute. Reload the page if the balance has not updated.
If money left your account but coins did not arrive, email us with the time of purchase and the receipt.
Coins bought here only work on tangome.live. We cannot add coins to accounts on any other app.

05 Account and data

To link a sign-in, delete your account, or ask for a copy of your data, write to [email protected] from the account in question. Our privacy policy explains what we keep.

06 Reporting someone

Use the report button inside the call, chat or live room; it attaches the right details automatically. For anything urgent or involving a minor, also email us with the time and the person's display name.