Tango Contact
we read every message
Need help with an account, a coin purchase, a report or your data? Email [email protected] and a person on our team will answer. Here is what to include so we can sort it out in one reply, and how to tell a real message from us apart from an imitation.
MusicWhere do I write?
[email protected] for everything. Quick fixes for common problems are in the help center.
01one inbox
Every question, from a missing coin purchase to a report about a live room, goes to one address: [email protected]. A real person on the support team reads it. We skip phone lines and bots on purpose: a written thread is simpler and leaves a record we can act on.
Before you write, it is worth checking the help center. Camera permissions, live rooms that will not load and slow matching are usually fixed in under a minute with the steps there.
02what to include
The more specific your message, the fewer emails it takes to solve. Depending on the topic, include the details below.
| Topic | Include | Good to know |
|---|---|---|
| Coins or a purchase | Date and time, amount, payment method and the receipt | Coins only work on tangome.live |
| Reporting someone | Their display name, the time, and whether it was a call or a live room | Use the in-app report button too |
| Account access | Your display name and how you signed in | We never ask for your password |
| Deleting data | Write from the account you want removed | See the privacy policy |
| An appeal | The account name and a short explanation | Every appeal is reviewed by a person |
03urgent reports
If a report involves someone who appears to be under 18, threats of harm, or a person in danger, report it from inside the call or room and also email us straight away with the word URGENT in the subject. These reports are reviewed first. If anyone is in immediate danger, ring local emergency services as well.
04replies
We answer messages in the order they arrive, with urgent safety reports moved to the front. Billing and account questions usually get a reply within a few days, often sooner. If you have not heard back, answer within your first thread instead of opening another, so everything stays in one place.
05what we will never ask
Messages from the Tango team come from the tangome.live domain. Passwords, verification codes, card numbers and gift-card payments are things we never request. If someone claiming to be Tango support does any of those, it is not us; please forward the message so we can warn others.
We also cannot add coins to, or recover, accounts on other apps that share the Tango name. Our about page explains how this site relates to them.
06feedback
Not everything needs to be a problem. If you have an idea for the live rooms, found a bug, or want to tell us about a host who made your evening, write in. Complaints are useful as well: patterns in what people tell us shape what we fix next. Safety-related feedback can also reference our community guidelines and the is Tango safe page.
people ask
Email [email protected]. A member of the support team reads every message.
No. Email keeps a clear record and lets us look into your account properly. Urgent safety reports are handled first.
The date and time of the purchase, the amount, the payment method and the receipt. Reload the page first; coins usually appear within a minute.
Email [email protected] from the account you want removed. We delete everything we are not legally required to keep.
Yes. Email us from the account in question with a short explanation. A person reviews every appeal.
No. We never ask for passwords, verification codes, card details or gift cards. Forward the message to us and do not reply.
No. Tango on tangome.live is a separate service. Accounts and coins from other apps are not connected to ours.
Usually a few days for billing and account questions, often sooner. Urgent safety reports are reviewed first.
Someone is live right now.
Say hi tonight.
Watch a live room for a minute, or skip straight to a one-on-one video call. Guest access, free to start, 18+ only.